What is your cancellation policy for fully prepaid or part-paid bookings?

1 – If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 – If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus OMR135. If your online payment is less than OMR135, no refund will be made for your car hire booking.

3 – If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 – All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 – You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of OMR29.00. If you have paid less than OMR29.00, no amount will be carried over to your new booking.

6 – If you cancel your booking less than 48 hours before pick-up, you will be charged the cost of 3 days of your rental or OMR45.00, whichever is the greater. The maximum administration fee charged is OMR135.00. If your rental cost is less than OMR45.00, no refund will apply. If you have paid less than OMR45.00, you will not be charged more than you currently paid.

*The above does not apply if you have purchased an additional cancellation protection product available in some locations. This would allow free cancellation up to 1 hour before pickup.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A ”no-show” occurs for the following reasons:

1 – You didn’t inform us about your cancellation prior to your pick-up time.

2 – You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.

3 – Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.

4 – You failed to provide the documentation that’s required to pick up the car.

5 – You failed to provide a credit card in the main driver’s name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been cancelled at least 48 in advance, you will not be entitled to a refund.